Terms and Conditions

Man and Van Clapham Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Clapham Park provides man and van, removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, you must not place a booking or use our services.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below:

1.1 "Company" means Man and Van Clapham Park, the provider of man and van and related removal services.

1.2 "Customer" means the individual or organisation placing a booking with the Company.

1.3 "Services" means any man and van, removal, transport, loading, unloading, packing, furniture assembly or disassembly, or related services provided by the Company.

1.4 "Goods" means the items, furniture, personal belongings, equipment or materials that are to be moved, transported, handled or stored by the Company in the course of providing the Services.

1.5 "Quotation" means the price estimate or fixed price issued by the Company to the Customer for the Services.

1.6 "Booking" means a confirmed request by the Customer to engage the Services, accepted by the Company.

1.7 "Vehicle" means any van or other transport used by the Company to perform the Services.

2. Scope of Services

2.1 The Company provides man and van and removal services within the United Kingdom, primarily serving residential and commercial customers requiring local and regional moves and transport.

2.2 The exact scope of the Services, including date, time, locations, number of movers, size and number of vehicles, and any additional services, will be set out in the Quotation or booking confirmation.

2.3 The Company reserves the right to use subcontractors or agents to carry out any part of the Services. In such cases, these Terms and Conditions will continue to apply.

3. Booking Process

3.1 All requests for Services must be made through the Company’s designated booking channels as communicated to the Customer from time to time.

3.2 In order to provide a Quotation, the Customer must supply accurate and complete information, including but not limited to:

(a) Full collection and delivery addresses.

(b) Access details at each property, including parking restrictions, stairs, lifts, and distance from parking to entrance.

(c) A clear description or inventory of the Goods, including any unusually large, heavy, fragile, or valuable items.

(d) Preferred dates and times for the move or transport.

3.3 Quotations are based on the information supplied by the Customer. If the information provided is incomplete or inaccurate, the Company reserves the right to adjust the price, change the Services, or cancel the Booking.

3.4 A Booking is only confirmed when the Customer has accepted the Quotation and, where required, paid any deposit specified by the Company. The Company may refuse any Booking at its discretion.

3.5 The Customer is responsible for checking all Booking details and must notify the Company promptly of any errors or changes. Changes may result in an amended Quotation.

4. Payments and Charges

4.1 Prices are normally quoted either as a fixed price or on an hourly rate basis, as set out in the Quotation or booking confirmation.

4.2 The Company may require a deposit to secure a Booking. Any deposit requirements and payment deadlines will be communicated at the time of Booking. Deposits are not normally refundable unless expressly stated otherwise in these Terms and Conditions.

4.3 The balance of payment is due in accordance with the payment terms specified in the Quotation, which may require payment in advance, on arrival, during, or on completion of the Services.

4.4 The Company reserves the right to charge for:

(a) Waiting time caused by delays not attributable to the Company, including but not limited to delays in access, keys, loading or unloading.

(b) Extra time, labour, or additional trips where the actual work exceeds the scope described in the original Quotation.

(c) Parking fees, congestion charges, tolls, or similar charges incurred during the performance of the Services.

4.5 All payments must be made using methods accepted by the Company. The Company may refuse to commence or continue work if payment requirements are not met.

4.6 If payment is not received when due, the Company may charge interest on overdue amounts at the statutory rate permissible under UK law until payment is made in full.

5. Cancellations and Changes

5.1 The Customer may cancel or amend a Booking by providing notice to the Company through the same or another agreed communication method.

5.2 If the Customer cancels more than 7 calendar days before the agreed start time, any deposit may be refunded at the Company’s discretion, less any reasonable administrative costs and non-recoverable expenses.

5.3 If the Customer cancels 7 calendar days or fewer before the agreed start time, the Company may retain all or part of any deposit and may charge a cancellation fee proportionate to the time reserved and any costs incurred.

5.4 If the Customer cancels on the day of the move or after the Vehicle and crew have been dispatched, the Company reserves the right to charge up to 100 percent of the quoted price.

5.5 Changes to dates, times, addresses, or scope of work are subject to availability. The Company may treat substantial changes as a cancellation and a new Booking.

5.6 The Company may cancel or postpone a Booking if:

(a) The Customer fails to meet payment obligations.

(b) The Company reasonably believes the Services cannot be carried out safely or lawfully.

(c) Circumstances beyond the Company’s reasonable control make performance impossible or unsafe.

In such cases the Company will use reasonable efforts to notify the Customer as soon as practicable and, where appropriate, may offer an alternative date or refund any sums paid for services not provided, subject to applicable law.

6. Customer Responsibilities

6.1 The Customer is responsible for:

(a) Ensuring that Goods are properly packed, protected, and ready for transport, unless packing services are expressly included.

(b) Obtaining any necessary permissions for parking, loading and unloading, and access to premises.

(c) Ensuring someone is present at collection and delivery addresses to grant access, give instructions, and sign any relevant documents.

(d) Separately identifying any fragile, valuable, or special-care items and advising the Company in advance.

6.2 The Customer must not ask the Company to transport or handle any Goods that are illegal, hazardous, explosive, corrosive, flammable, perishable (unless specifically agreed), or otherwise prohibited under UK law or regulations.

6.3 The Customer is responsible for ensuring that the Goods can be safely moved from and into the premises, including checking that items can pass through doorways, corridors, staircases, and lifts.

7. Company Responsibilities

7.1 The Company will provide the Services with reasonable care and skill, using personnel and vehicles it considers suitable for the job.

7.2 The Company will take reasonable steps to protect Goods from damage during loading, transport, and unloading, consistent with the nature of the Goods and the scope of the Services.

7.3 Time estimates are provided in good faith but are not guaranteed unless expressly stated as such. The Company is not liable for loss or inconvenience arising from delays due to traffic, weather, road closures, accidents, or other circumstances beyond its reasonable control.

8. Liability for Loss or Damage

8.1 The Company’s liability for loss of or damage to Goods is limited as set out in this section and is subject to the exclusions below.

8.2 The Company will not be liable for:

(a) Loss or damage arising from inadequate or improper packing by the Customer.

(b) Normal wear and tear, minor scuffs, or scratches that may occur despite reasonable care.

(c) Damage to furniture or Goods where disassembly was required but not carried out, or where items were structurally weak or defective.

(d) Damage to Goods not removed or transported by the Company’s staff, or where the Customer or third parties assisted contrary to the Company’s instructions.

8.3 The Company will not be liable for loss of or damage to:

(a) Cash, jewellery, watches, precious metals, stones, or similar valuables.

(b) Important documents, deeds, securities, or electronic data.

(c) Items of sentimental value where the actual financial value cannot be adequately assessed.

unless such items have been specifically declared in writing and accepted by the Company prior to the Booking and additional terms or charges have been agreed.

8.4 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed the lower of the replacement value of the affected Goods or a reasonable limit that may be communicated in the Quotation or at the time of Booking.

8.5 The Company will not be liable for any indirect or consequential loss, including loss of profits, income, business, or anticipated savings, even if the possibility of such loss was communicated to it.

8.6 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and, in any event, within 7 days of completion of the Services, providing full details and evidence of the alleged loss or damage.

9. Property Damage

9.1 The Company will take reasonable care to avoid damage to property, including walls, floors, fixtures, and fittings. The Customer should take precautions to protect vulnerable surfaces where necessary.

9.2 The Company is not liable for damage to property where:

(a) The Customer instructs the Company to proceed with manoeuvres that the Company reasonably indicates are risky due to limited space or access.

(b) Access routes are unsuitable for the size or weight of the Goods or the Vehicle.

9.3 If the Company is found liable for damage to property, its liability will be limited to the reasonable cost of repair or, where repair is not reasonably possible, the reasonable value of the damaged area, subject to fair wear and tear.

10. Waste, Disposal and Legal Compliance

10.1 The Company operates in accordance with relevant UK waste and environmental regulations. The Company is not a general waste disposal operator unless this is expressly included in the Services for a particular Booking.

10.2 The Customer must not request the Company to dispose of household waste, construction waste, or any controlled waste unless this has been agreed in advance as part of the Services and complies with applicable waste carrier regulations.

10.3 Where the Company agrees to remove or dispose of items, these may be taken to authorised facilities, recycled, or otherwise processed in accordance with UK law.

10.4 The Customer remains responsible for any Goods or waste left on the premises that have not been explicitly accepted by the Company for removal. The Company will not be liable for any penalties or costs arising from waste or items left behind unless directly caused by its negligence.

10.5 The Customer must disclose in advance any Goods which could be subject to special disposal rules, such as electrical items, chemical substances, or hazardous materials. The Company may refuse to transport or dispose of such items where it considers it unsafe or unlawful to do so.

11. Insurance

11.1 The Company maintains insurance cover appropriate to its operations as a man and van and removal service provider, in line with relevant UK requirements.

11.2 The Customer is encouraged to maintain their own insurance for Goods in transit and to check whether existing household or business insurance policies provide suitable cover.

12. Force Majeure

12.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to adverse weather, accidents, road closures, strikes, lockouts, civil unrest, acts of terrorism, or failure of utilities.

12.2 In such circumstances, the Company may suspend the Services for the duration of the event or, where performance becomes impossible, cancel the Booking and refund any amounts paid for Services not provided, less reasonable costs already incurred.

13. Complaints

13.1 The Company aims to provide a professional removal and transport service. If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

13.2 Any formal complaint should be submitted in writing, setting out the Booking details, the nature of the complaint, and any supporting evidence. The Company will review the complaint and respond within a reasonable timeframe.

14. Data Protection

14.1 The Company will process personal data provided by the Customer in accordance with applicable UK data protection laws. Personal data will be used for managing Bookings, providing the Services, processing payments, and related administrative purposes.

14.2 The Company may retain booking records and associated data for as long as necessary to comply with legal obligations and for legitimate business purposes.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute arising out of or in connection with them, or with any Booking or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.2 The failure of the Company to enforce any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

16.3 These Terms and Conditions, together with any Quotation or booking confirmation, constitute the entire agreement between the Company and the Customer relating to the Services and supersede any prior discussions, agreements, or understandings.

16.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

16.5 The Company may amend these Terms and Conditions from time to time. The version in force at the time of Booking will apply to that Booking unless otherwise agreed in writing.



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Hardworking teams and affordable man and van Clapham Park services in SW4

We strongly believe that if you use our removal company, from the packaging to a man and van, you'll be receiving a superbly efficient service. Our experienced and professional team can assist all types of moves. It could be a commercial move or it might be that you are part of a family relocating, whatever the scenario – if it's in the SW4 catchment we can deliver you an unrivalled service. If you want to discuss our offers, what we do and how man and van Clapham Park can help, then do get in touch and one of our helpful customer service advisors will be able to assist you on your exciting journey.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Clapham Park Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 144 Stonhouse St
Postal code: SW4 6BE
City: London
Country: United Kingdom

Latitude: 51.4645360 Longitude: -0.1370270
E-mail:
[email protected]

Web:
Description: Our removal services in Clapham Park SW4 are proven to be the best in the entire area! Contact us right now for a smooth moving process!
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