Man And Van Claphampark Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Claphampark provides removal, transport, loading, unloading, and related man and van services within the United Kingdom. By making a booking, the customer agrees to read, understand, and accept these terms before the service begins. These terms are designed to provide a fair, practical, and lawful framework for both the customer and the service provider. They apply to all bookings unless a separate written agreement states otherwise.

For the purpose of this document, the words “we,” “us,” “our” and “service provider” refer to Man And Van Claphampark, while “you,” “your,” and “customer” refer to the person making the booking or receiving the service. The scope of service may include household moves, office transport, single-item collection, furniture relocation, loading support, and waste removal where lawful and agreed in advance. These terms are intended to apply to standard bookings and to any additional work requested on the day, provided such work is lawful, safe, and possible within the booked time.

Nothing in these terms affects your statutory rights under UK law. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining sections will continue in full force. These terms should be read carefully before confirming a booking.

1. Booking Process

A booking with Man And Van Claphampark is usually made by the customer providing the required service details, including the collection and delivery locations, date, time window, type and quantity of items, access conditions, and any special handling requirements. A booking is only confirmed once the details have been accepted by us and, where requested, any deposit or prepayment has been received. Quotes are generally based on the information provided at the time of enquiry. If the service details change, the quote may also change.

It is the customer’s responsibility to provide accurate and complete information. This includes, where relevant, the number of floors, lift access, parking restrictions, item dimensions, item weight, fragile goods, and any requirement for disassembly or reassembly. If inaccurate or incomplete information is supplied, we may revise the price, amend the schedule, limit the service, or refuse to proceed if the change makes the booking unsafe or impractical. A revised price may also apply if extra labour, waiting time, or additional vehicle capacity is needed.

We reserve the right to decline a booking at our discretion where the request is unlawful, unsafe, outside our operational scope, or likely to cause unreasonable risk to property, persons, or vehicle. Acceptance of a booking does not guarantee that all requested items can be moved if they are later found to be too heavy, too large, prohibited, contaminated, or otherwise unsuitable. Man and van services in Claphampark are provided subject to availability and operational constraints.

2. Payments

Payment terms will be confirmed at the time of booking or in the quotation. Unless otherwise agreed in writing, payment is due in full upon completion of the service. We may require a deposit, advance payment, or card pre-authorisation to secure the booking. Any deposit paid may be treated as part-payment of the final invoice unless stated otherwise. All prices are quoted in pounds sterling and may be subject to VAT if applicable.

If the service runs longer than planned because of delays, additional items, extended loading or unloading, traffic disruption, waiting time, access issues, or customer-requested changes, extra charges may apply. Such charges will be calculated using the rates notified at the time of booking or, if not specified, using a reasonable market-based rate. Payment for additional services carried out on the day becomes due immediately upon completion unless otherwise agreed.

The customer must ensure that funds are available and that the chosen payment method is valid. If payment is declined, reversed, charged back without valid reason, or otherwise not received, we may suspend future services, recover outstanding sums, and charge reasonable administration costs and debt recovery expenses where permitted by law. Man And Van Claphampark is not obliged to release goods until payment has been made in full, unless agreed otherwise in writing.

3. Cancellations, Rescheduling, and Delays

A customer may cancel or reschedule a booking by giving notice as early as possible. The amount of any refund, if applicable, depends on the timing of the cancellation and any costs already incurred. Unless a different cancellation policy is confirmed in writing, the following general approach applies: cancellations made with reasonable notice may receive a full or partial refund of any deposit, while late cancellations may result in the deposit being retained to cover reserved time, staff allocation, fuel, or administrative costs. Same-day cancellations may be charged in full where the vehicle and crew have already been dispatched.

If we need to cancel or reschedule due to circumstances beyond our reasonable control, we will aim to offer an alternative time or, where appropriate, refund payments already made for the cancelled portion of the service. We are not responsible for losses caused by events outside our control, including severe weather, road closures, accidents, vehicle breakdown, industrial action, or emergency situations. In such cases, we will use reasonable efforts to minimise disruption and communicate a revised plan where possible.

Delay caused by the customer, such as late access, missing keys, incomplete packing, unsafe conditions, or the unavailability of goods, may result in waiting charges or a reduced scope of service. If the delay means the work cannot be completed within the booked time, we may need to rearrange the remainder of the job or charge for additional time. Booking flexibility helps the service run smoothly, but it does not remove the customer’s duty to be ready at the agreed time.

4. Customer Responsibilities

The customer must ensure that the premises, items, and access routes are ready for collection and delivery. This includes ensuring that stairs, corridors, lifts, doorways, and outdoor routes are clear and safe for use. Any item that is unusually heavy, fragile, awkwardly shaped, or of high value must be disclosed before the booking begins. The customer should also remove personal belongings from drawers, boxes, and appliances where necessary unless we have agreed to handle packing or checking.

Where the customer has requested help with loading or unloading, they must provide clear instructions and ensure that any item to be moved is lawful to transport. The customer is responsible for confirming that all goods belong to them or that they have authority to move them. The customer must not request that we handle items that are dangerous, illegal, contaminated, or likely to cause damage without proper disclosure and prior agreement. If the customer fails to provide correct information, we may refuse to move the item or terminate the service.

The customer must also take reasonable steps to protect floors, walls, lifts, and fixtures if the environment is particularly delicate or restrictive. Although we will act carefully and professionally, we are not responsible for pre-existing weakness, wear, or structural defects. Man and van services depend on cooperation between both parties to manage risk responsibly.

5. Liability and Limits of Responsibility

We will take reasonable care when carrying out the service, but our liability is limited to the extent permitted by law. We are not liable for indirect losses, loss of profit, loss of business, emotional distress, or any consequential loss arising from the booking. Our responsibility is limited to loss or damage caused by our proven negligence or wilful misconduct. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded.

Before the service begins, the customer should identify any items of exceptional value, sentimental importance, or fragile construction. Where such items are moved, they are handled on a reasonable-efforts basis unless a separate specialist service is agreed. We are not liable for damage arising from inherent weakness, poor packaging, prior wear and tear, hidden defects, or unsuitable loading instructions given by the customer. Items should be properly packed and secured unless we have expressly agreed to pack them ourselves.

If damage or loss occurs and we accept responsibility, our liability will generally be limited to the repair cost, replacement cost, or a reasonable valuation of the item, whichever is lower and subject to proof. The customer must notify us of any alleged damage or loss within a reasonable time after delivery, and in any event as soon as practicable. We may request photographs, receipts, or other evidence before determining any claim. No claim will be considered where the customer has failed to mitigate loss or has continued to use a damaged item after the issue became apparent.

6. Waste Regulations and Disposal

Where waste removal is requested, the customer must ensure that the waste is accurately described and lawfully disposable. We will only remove waste that we are permitted to handle under applicable UK waste laws and licensing rules. We may refuse to collect any item or load that appears to contain hazardous, clinical, contaminated, electrical, restricted, or unidentified waste. Waste carried as part of a man and van service must be declared in advance so that the correct disposal method can be used.

The customer remains responsible for ensuring that waste is separated, bagged, or prepared in a manner suitable for transport and lawful disposal. If waste is misdescribed, mixed with prohibited materials, or found to contain items requiring specialist disposal, additional charges may apply and the waste may be returned, isolated, or refused. We may also require the customer to sign a confirmation that the waste is domestic or otherwise compliant with the relevant regulations before collection.

We reserve the right to request further information about any load that may be considered controlled waste. If we believe that accepting a load would place us in breach of environmental, transport, or waste disposal regulations, we may refuse collection without liability. The customer acknowledges that improper disposal of waste can carry legal consequences and agrees to provide truthful and complete information at all times.

7. Access, Parking, and Safety

The customer must make reasonable arrangements for vehicle access and lawful parking at both collection and delivery locations. Any parking fees, permits, fines, or access charges incurred because of customer instructions or inadequate arrangements may be added to the final invoice where lawful. If safe access is not available, we may pause the job, request alternative arrangements, or refuse to continue until the issue is resolved. We are not responsible for delays caused by restricted roads, unsuitable access, or parking enforcement beyond our control.

We may refuse to lift or carry items where the task presents an unacceptable health and safety risk. This includes broken stairs, unsafe flooring, exposed wiring, structural instability, aggressive animals, or conditions that create a risk of injury. Our staff are entitled to work in a safe environment and may stop work if they reasonably believe that continuing would endanger people or property. In such cases, any additional time spent waiting or making the area safe may be chargeable.

Customers should also ensure that vulnerable or delicate items are protected and that children, pets, and bystanders are kept clear during loading and unloading. Man And Van Claphampark will act with care, but it cannot be responsible for hazards created by unsafe premises or the conduct of third parties.

8. Complaints, Claims, and General Terms

If the customer believes the service has not been carried out properly, they should notify us within a reasonable period after completion and provide full details of the issue. This should include what happened, when it happened, and what remedy is being sought. We may ask for supporting information and will consider each matter fairly and in good faith. Any remedy offered will depend on the facts, the evidence available, and the extent of any responsibility we accept.

We may assign or subcontract part of the work where appropriate, provided the service remains within the scope agreed with the customer. Any subcontracted work will be subject to equivalent standards of care and professionalism. No waiver of any term will be effective unless agreed in writing. If we do not enforce a right or remedy immediately, this does not mean that we have given up that right or remedy.

These Terms and Conditions, together with the booking confirmation and any written quotation, form the entire agreement between the customer and Man and Van Claphampark in relation to the service. If any inconsistency arises, the written confirmation or quotation will take priority to the extent of the inconsistency, followed by these terms. The customer accepts that services may be adapted reasonably to reflect practical conditions on the day.

9. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with the service, these terms, or any related booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer rights provide otherwise. If any provision is inconsistent with applicable law, that provision will be modified only to the minimum extent necessary to make it lawful, and the rest of the terms will remain effective.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms. They also confirm that all information supplied is accurate to the best of their knowledge and that they will cooperate reasonably with the service provider to complete the work safely and lawfully. These terms are intended to support a transparent and reliable man and van service for domestic and commercial customers alike.