Man And Van Claphampark Terms and Conditions

These Terms and Conditions govern the provision of man and van Claphampark services by us to you. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are intended to set clear expectations for both parties and apply to domestic and commercial removals, furniture transport, item collection, light delivery, and related moving services. In these Terms, references to “we”, “us”, and “our” mean the service provider, and “you” means the customer, client, or person making the booking.

These terms are designed to be read alongside any written quotation, booking confirmation, invoice, or service notes issued for your move. If there is any inconsistency between these Terms and a specific written agreement, the written agreement will take priority to the extent of that inconsistency. We may update these Terms from time to time, but the version in force at the time of booking will usually apply to that booking unless otherwise agreed in writing.

By using our man with a van Claphampark service, you confirm that you have authority to accept these Terms on behalf of all persons connected with the booking, including any household members, business representatives, landlords, tenants, or property managers affected by the work.

1. Booking Process

1.1 Booking requests

Bookings may be requested by telephone, email, online form, messaging service, or any other method we make available. A request does not create a binding booking until it has been accepted by us and confirmed in writing, which may include email confirmation, a message, or a formal booking reference. We may ask for details such as collection and delivery addresses, access conditions, item lists, floor levels, parking restrictions, timing preferences, and any special handling requirements. The accuracy of this information is important because it affects vehicle allocation, staff planning, pricing, and the safe completion of the work.

1.2 Quotations and estimates

Any quotation we provide may be based on the information you supply and may be subject to change if the actual job differs from the description provided. This can include additional items, longer loading or unloading times, poor access, stairs, delays, waiting time, parking difficulties, or changes to the route. We may provide fixed-price services or hourly services, depending on the nature of the job. If a fixed price is agreed, it applies only to the scope described in the confirmation. If the scope changes, we reserve the right to revise the price fairly.

The customer must ensure that all requested items are ready to move at the agreed time and that any relevant permissions, keys, permits, or access arrangements are in place. If our team is prevented from carrying out the work because of inaccurate information, lack of access, or failure to prepare the goods, additional charges may apply and the booking may need to be rescheduled.

2. Service Standards and Customer Responsibilities

We will use reasonable skill and care in carrying out all agreed work. However, you are responsible for ensuring that items are suitably packed unless packing has been specifically included in the service. Fragile goods, valuables, personal documents, jewellery, cash, artwork, antiques, electronics, and sentimental items should be declared in advance if special handling is required. You should also remove or securely disable any loose fittings, hidden attachments, or items that may cause damage during transit.

2.1 Access and site conditions

It is your responsibility to make sure that access routes are safe and suitable for our team and vehicle. You must notify us of any restrictions such as narrow staircases, low ceilings, weight limits, vehicle bans, controlled parking zones, loading bays, lift outages, or unsafe surfaces. Where necessary, you should arrange parking, permits, reception access, or building approval. If access is unavailable or significantly more difficult than described, we may adjust charges or refuse to proceed if the circumstances create a safety risk.

2.2 Cooperation and conduct

You and anyone acting on your behalf must treat our staff with respect and follow reasonable safety instructions. We may suspend or end the service if there is aggressive behaviour, harassment, unlawful conduct, intoxication, unsafe premises, or any situation that threatens health and safety. If work is halted for these reasons, the full charge for work already undertaken and any reasonable additional costs may still apply.

3. Payments

Payment terms will be set out in the quotation, invoice, or booking confirmation. Unless otherwise agreed, payment is due on completion of the service or immediately upon receipt of invoice. For certain bookings, we may require a deposit or advance payment to secure the slot. Deposits may be non-refundable where stated, particularly if costs have been incurred in reserving labour, vehicle time, or specialist equipment. We accept the payment methods stated at the time of booking, and we may decline cashless or card payments that fail verification or are otherwise not authorised.

Where hourly rates apply, time is calculated from the agreed start time, or from the time our vehicle and crew arrive at the collection point if earlier arrival is part of the booked service. Time spent waiting for access, keys, parking, instructions, or payment may be chargeable. Additional charges may also arise for congestion fees, tolls, parking costs, specialist handling, extra labour, materials, or disposal expenses, provided such charges are reasonably incurred and relevant to the job.

Overdue sums may accrue interest and recovery costs in accordance with applicable UK law. If an invoice remains unpaid, we reserve the right to suspend future services, retain goods where lawful, and pursue debt recovery action. You are responsible for ensuring that any bank transfer or card payment is made correctly and in full. Payment disputes do not suspend your obligation to pay the undisputed portion of the invoice by the due date.

4. Cancellations, Changes, and Delays

4.1 Customer cancellations

You may cancel or amend a booking by giving notice in writing or through the method we specify for booking changes. Cancellation charges may apply depending on the timing of the notice and whether we have already committed resources to the booking. If notice is given at short notice, or if the crew has already been dispatched, a proportion of the quoted fee or the full call-out charge may be payable. Any refundable amount will be calculated after deducting costs already incurred and any non-refundable deposit, where applicable.

4.2 Rescheduling

If you wish to change the booking date, time, load size, or service type, we will try to accommodate the request subject to availability. However, rescheduling does not remove the original contractual obligations unless we expressly agree to do so. If a new slot is confirmed, the original quotation may be revised to reflect changed circumstances. Repeated changes may result in administrative charges or the release of the reserved slot.

We may cancel or postpone a booking due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, road closures, accidents, government restrictions, or other operational issues. In such cases, we will aim to notify you as soon as reasonably possible and offer an alternative date where available. Our liability in these situations is limited to rescheduling or refunding sums paid for the undelivered portion of the service, subject to any non-recoverable costs reasonably incurred in connection with the booking.

5. Liability, Damage, and Insurance

We will take reasonable care when handling your goods, property, and premises. However, our liability is limited to loss or damage caused by our proven negligence or breach of these Terms, and only to the extent permitted by law. We are not responsible for pre-existing damage, items that are inadequately packed, hidden defects, wear and tear, or damage arising from the inherent nature of the goods. This includes but is not limited to fragile structures, loose components, unfinished furniture, and items that are unstable or unsafe to move.

You must inform us in advance of any particularly valuable, delicate, heavy, or unusual items so that appropriate arrangements can be made. If you fail to disclose relevant information, our responsibility may be reduced or excluded where that omission contributes to the loss. We may refuse to move items that are unsafe, illegal, excessively heavy, contaminated, or likely to cause injury or damage. Where we agree to move such items, this does not mean we accept liability beyond what the law requires.

5.1 Limits on liability

To the fullest extent allowed by UK law, we do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded. Subject to that, we shall not be liable for indirect loss, loss of profit, business interruption, loss of opportunity, emotional distress, or consequential damages. If we are found liable for loss or damage to goods, our liability will normally be limited to the lesser of the repair cost, replacement cost, or the value declared by you in advance, where such declaration has been accepted in writing.

6. Waste Regulations and Disposal

Where our service includes removal of unwanted items, rubbish clearance, or disposal work, both parties must comply with applicable UK waste regulations. Waste must be described accurately so that we can determine the correct handling method and disposal route. You must not ask us to remove hazardous, clinical, chemical, asbestos-related, or otherwise regulated waste unless we have expressly agreed in writing and are legally permitted to handle it. If prohibited or misdescribed waste is presented, we may refuse collection, charge for wasted attendance, or take other steps required by law.

We will transport and dispose of waste only in accordance with relevant environmental and duty-of-care obligations. Where required, we may ask for evidence of the waste type, origin, and ownership. You acknowledge that once waste has been transferred to us lawfully, it may be separated, recycled, reused, or disposed of at licensed facilities according to applicable regulations. You must not leave items in a way that causes contamination, fly-tipping risk, or unsafe loading conditions.

6.1 Prohibited materials

Prohibited materials may include explosives, flammable substances, gas cylinders, oils, paints, solvents, batteries of certain types, pressurised containers, needles, medical waste, biological matter, and other controlled items. If such items are discovered among goods to be moved, you remain responsible for any costs, delay, or legal consequences resulting from their presence, including clean-up, specialist disposal, or reporting obligations. We may notify the appropriate authorities where required by law.

7. Complaints, Force Majeure, and General Provisions

If you are dissatisfied with any aspect of the service, you should notify us promptly and provide reasonable details so the issue can be investigated. We may request photographs, documents, or other evidence to assess the complaint. Any claim for damage should be raised as soon as reasonably possible and, where practical, before items are unpacked or altered further. Failure to give prompt notice may affect our ability to investigate and may limit any remedy available.

Neither party will be liable for failure or delay caused by events outside reasonable control, including but not limited to extreme weather, fire, flood, pandemic-related restrictions, strikes, civil unrest, utility failure, or governmental action. If such an event continues for an extended period, either party may cancel the affected booking by written notice without further liability, except for payment of sums already due for work performed or expenses already incurred. Any waiver of a term must be in writing and signed or clearly accepted by the party granting it.

These Terms set out the entire agreement between the parties regarding the service and supersede prior discussions or informal understandings relating to the same booking. If any provision is found invalid or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right will not be treated as a waiver of that right in future. Headings are for convenience only and do not affect interpretation.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute that cannot be resolved amicably or through ordinary customer service channels. If any consumer rights apply under UK law, nothing in these Terms is intended to remove or limit those rights.

By confirming a booking for Claphampark man and van services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. They are intended to provide a fair framework for the booking process, payment arrangements, cancellation rules, liability limits, waste handling obligations, and legal jurisdiction governing the service. We recommend that you keep a copy of the booking confirmation and any written quotation for your records.